Shipping Policy
Shipping Policy
Thank you for choosing Sukozi! To ensure you receive your desired decorative lighting fixtures without any hassles, we've developed a detailed shipping policy. Please read the following information before placing your order to ensure a smooth shopping experience.
Shipping Area
We currently offer worldwide shipping, supporting most countries and regions. If your region is temporarily unavailable, please contact our customer service and we will do our best to resolve the shipping issue.
Shipping Methods
Standard Shipping: Available for most orders, typically takes 3-7 business days (depending on your shipping address).
Free Shipping: We offer free standard shipping for eligible orders.
Shipping Fees
Shipping Fee Calculation: Shipping fees are calculated based on your shipping address, selected shipping method, and order weight. You can view the exact shipping fee during checkout.
Free Shipping Policy: We offer free shipping in certain regions and during certain time periods. Generally, free shipping is available for orders over a certain amount. Please check our website for announcements or contact customer service for details.
Processing and Shipping Time
Order Processing Time: Once you complete payment, we will process and ship your order within 1-2 business days. Most orders are shipped within this timeframe.
Shipping Notification: When your order is shipped, you will receive an email with tracking information. You can use the provided tracking number to check the status of your package at any time.
Shipping Time
Typically, it takes 7-15 business days, depending on the destination.
Please note that shipping time does not include order processing time and may be affected by factors such as holidays, weather, and peak shipping times. Therefore, delivery times may be delayed in some cases.
Duties and Import Taxes
Duties and Taxes: For international orders, customs duties or other import taxes may apply. These charges are generally the responsibility of the customer. Please note that the exact amount of customs duties and taxes will depend on the laws of your country.
Duty and Tax Calculation: We are unable to pre-calculate and collect customs duties or other fees. All additional charges will be collected by the carrier or customs authorities upon arrival. If you have any questions about customs duties or taxes, please consult your local customs authorities in advance.
Damage and Loss
Shipping Damage: We value your shopping experience. If your item is damaged during shipping, please contact our customer service team immediately. We will do our best to provide a replacement or refund.
Lost Package: If your package is lost during shipping, we will work with the shipping company to track it and resolve the issue as much as possible. If the package cannot be found, you can request a refund or reshipment.
Returns and Refunds
Return Shipping: If you need to return an item, shipping costs are generally borne by the customer, unless the product is defective or damaged during shipping. In this case, Brilliant Lighting will cover the return costs.
Refund Processing: Once the return is confirmed, we will process a refund within 3-5 business days and the refund will be issued to the original payment method.
Contact Us
If you have any questions about our shipping policy or your order, or encounter any shipping-related issues, please feel free to contact our customer service team. We will be happy to assist you.
Email: sukozi_support@163.com
We sincerely hope that every customer will have a smooth and pleasant experience receiving their Sukozi decorative lighting. Thank you for your support and trust!